At CCTV Help Desk, accessible from https://cctvhelpdesk.net, protecting the privacy of our visitors is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
If you have any questions or require further information about our Privacy Policy, please feel free to contact us.
This Privacy Policy applies only to online activities and is valid for visitors to our website with respect to the information that they share and/or collect on CCTV Help Desk. It does not apply to information collected offline or through channels other than this website.
Consent
By using our website, you agree to our Privacy Policy and consent to the collection and use of information in accordance with this policy.
Information We Collect
The personal information that you are asked to provide, and the reasons for providing it, will be made clear at the time we request it.
- If you contact us directly, we may collect details such as your name, email address, phone number, and the contents of your message.
- If you create an account, we may collect additional details, including your name, company name, address, and contact number.
- Technical data such as your IP address, browser type, and usage data may also be collected automatically for analytics and security.
How We Use Your Information
We use collected information in the following ways:
- To operate, improve, and maintain our website
- To personalise your user experience
- To understand and analyse site usage
- To develop and improve our services and content
- To communicate with you for customer support, updates, promotions, or security notices
- To prevent fraud and enhance security
- To comply with legal obligations
Log Files
CCTV Help Desk follows a standard procedure of using log files. These include details such as IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, and number of clicks. These are not linked to personally identifiable information and are used only for analytics and website management.
Cookies and Web Beacons
Like most websites, CCTV Help Desk uses cookies to improve your browsing experience. Cookies store information such as user preferences and pages visited. This helps us optimise our content and provide a better user experience.
You may disable cookies through your browser settings, but some parts of our website may not function properly without them.
Google DoubleClick DART Cookie
Google is a third-party vendor on our site and uses DART cookies to serve ads based on your previous visits to our site and other websites. You can opt out of personalised advertising by visiting: Advertising – Privacy & Terms – Google’s Policies
Advertising Partners
Our advertising partners may use cookies, JavaScript, or web beacons to serve personalized ads and measure campaign effectiveness. These partners may automatically collect your IP address. CCTV Help Desk has no control over third-party cookies. Please review the respective privacy policies of our partners for more details.
Third-Party Privacy Policies
Our Privacy Policy does not apply to third-party advertisers or websites. Please consult the privacy policies of these third parties for detailed information, including how to opt out of certain practices.
CCPA Privacy Rights (California Residents)
Under the CCPA, California consumers have the right to:
- Request disclosure of categories and specific pieces of personal data collected
- Request the deletion of personal data collected
- Request that personal data not be sold
If you submit a request, we will respond within one month. To exercise these rights, please contact us.
GDPR Data Protection Rights (EU Users)
We want you to be fully aware of your rights under GDPR:
- Right to access – Request copies of your personal data
- Right to rectification – Request corrections to inaccurate or incomplete data
- Right to erasure – Request deletion of your personal data under certain conditions
- Right to restrict processing – Request limited use of your data under certain conditions
- Right to object – Object to processing of your data under certain conditions
- Right to data portability – Request transfer of your data to another organisation or directly to you
We will respond within one month of receiving your request.
Children’s Privacy
Protecting children’s privacy online is important. CCTV Help Desk does not knowingly collect personal information from children under 13. If you believe your child has provided personal data on our site, please contact us immediately. We will take steps to promptly remove such information.
Changes to This Privacy Policy
We may update this Privacy Policy and our Terms & Conditions from time to time. Please review both pages periodically to stay informed.
. Any changes will be posted on this page with an updated “Last Modified” date. Continued use of the site after changes indicates acceptance of the updated policy.
Contact Us
If you have any questions or suggestions regarding this Privacy Policy, please contact us through our website’s Contact Us page.